Delivery Info

We delivers goods by Royal Mail Special Delivery or Courier. We can deliver to all UK and Eire addresses.

Unfortunately at this time we cannot take orders for delivery to international addresses.We only accept online orders which are placed with a UK registered card and delivered to a UK address. However, we may be able to send an order to an International address if the order is placed using a UK registered card. Please contact us via email or telephone +44 (0) 20 8293 3564 for further information

We charge £7 for your first item purchased and £5 per additional item.

Ordered goods will normally be delivered to the UK within 3-5 working days, Western Europe: 15 working days and anywhere else: 20 working days, of your order being accepted, unless otherwise notified to you by us.


Returning Items

Please note that goods that have been worn or altered in any way CANNOT be accepted for exchange or return.

Unworn/unsuitable items can be returned in the following ways:

From within the UK - When returning your products complete the returns form provided, please remember that the products are your responsibility, as a customer, until they reach us.

For your own protection, we recommend that you send any returns using a delivery service that insures you for the value of the goods, for example Royal Mail Special or Recorded Delivery in the UK.

Do not forget to keep your Certificate of Posting from you Post Office and hold onto it until you have received your refund

Please complete the returns form provided in your parcel, ensure that the goods are packed in the original mamnufacturere's packing and condition they were received in, securely wrap your parcel and send to the following address:

Flyjack
25 Greenwich Church Street
Greenwich
London
SE 10 9BJ
United Kingdom

We do not pay for return postage, this will be at your own cost.

Multiple orders will arrive together and any unwanted items should be returned with itemised proof of posting. Please remember that these items are your responsibility until they reach us. Flyjack accepts no responsibility for any goods that are lost in transit to us.

From outside of the UK – complete the returns slip provided in your parcel,ensure that the goods are packed in the original mamnufacturere's packing and condition they were received in, securely wrap your parcel and send to the following address:

Flyjack
25 Greenwich Church Street
Greenwich
London
SE 10 9BJ
United Kingdom

Unworn/unsuitable items must be returned to us within 28 days of receipt.

Please also allow up to 14 working days from receiving your goods back into our warehouse for us to process your refund / exchange

EXCHANGE

To exchange items purchased online, you will need to return items for a refund and then re-submit a new order. Please note that this will incur the standard postage and packaging charges of a new order which cannot be refunded unless goods are faulty.

REFUND

Once your goods are accepted back into stock you will be issued with a refund. We can only refund to the card originally used for payment. We regret that postage and packing charges cannot be refunded.

Please note that goods that have been worn or altered in any way CANNOT be accepted for excahnge or return.

We do not offer refunds or exchanges on unworn/unused Sale items (reduced price items)

Any claim by you that any footwear is defective or not of satisfactory quality, must be notified to us by telephone, e-mail or letter within 7 days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 days after discovery or 30 days after despatch by us, whichever is the earlier. If you do not notify us accordingly, we shall have no liability for such failure or defect.

If you make a valid claim under bullet point above, we shall replace the ordered goods in question free of charge or, at our sole discretion, refund in full the payment made in respect of such goods, but we shall have no further liability for such failure or defect. Such replacement or refund is conditional upon the ordered goods in question having been returned to us.

We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the ordered goods without approval